SHIPPING + RETURNS
Delivery
Delivered with care, wherever you are.
We take the same approach to delivery as we do to the products themselves.
Clear, reliable, and designed to arrive exactly as expected.
Every order is packed with care using materials suited to fragile glassware, with reliable carriers selected based on destination.
What to Expect
Delivery
Orders are typically dispatched within 1–2 business days.
Delivery times vary depending on location and shipping method selected at checkout.
Tracking details are provided once your order has been dispatched.
International Orders
Orders may be subject to local import duties or taxes depending on your country.
These are set by local authorities and are not included at checkout.
Breakage Support
Glassware is fragile by nature, but every order is packed to minimise risk in transit.
If your order arrives damaged, contact us within 48 hours with photos of the item and packaging.
We’ll arrange a replacement or suitable resolution as quickly as possible.
Returns
If you need to return an item, please contact us before sending anything back.
Items must be unused and returned in original packaging.
Carefully selected glassware, delivered with care.
Delivery Questions
Do you ship worldwide?
Yes. We ship to a wide range of international destinations. Available shipping options, rates and delivery timeframes are calculated at checkout based on your location.
How long does delivery take?
Orders are dispatched within 1–2 business days.
Delivery times vary depending on your location and the shipping method selected at checkout.
Tracking details are provided once your order has been dispatched.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location, order size and selected delivery option.
Will I need to pay duties or taxes?
Depending on your country, import duties or taxes may apply. These are set by local authorities and are not included at checkout.
What happens if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
We’ll arrange a replacement or suitable resolution as quickly as possible.
Can I return glassware?
Returns are accepted on unused items in their original packaging. Please contact us before sending anything back so we can guide you through the process.
Can I change or cancel my order?
If your order hasn’t been dispatched yet, we may be able to assist. Please get in touch as soon as possible and we’ll do our best to help.
Do you offer express shipping?
Express shipping options may be available depending on your location. These will be shown at checkout.
How will my order be packaged?
All orders are packed using protective materials suited to fragile glassware to ensure they arrive safely.
Who should I contact if I have a question?
You can reach us via our Contact page or email us directly hello@onthetabl.com. We’re happy to help with any questions before or after your order.
